Shipping & Delivery
Everything You Need to Know
How long does shipping take? ▾
Most orders arrive in 7–15 business days via CJPacket tracked delivery.
Where do orders ship from? ▾
Products ship directly from supplier warehouses, typically in China or the US depending on the product.
Do you ship internationally? ▾
Yes! We ship to 200+ countries. Delivery times and costs vary by destination.
How much does shipping cost? ▾
Shipping is calculated at checkout based on your cart and delivery country. The exact cost is shown before you pay.
Will I get a tracking number? ▾
Can I change or cancel my order? ▾
Email hello@crittrly.com immediately with your order ID. We can make changes if your order has not yet been sent to our supplier.
Are your products safe for pets? ▾
Every product is carefully reviewed. We work with reputable suppliers with strong safety records and verified reviews.
How do I contact support? ▾
Email hello@crittrly.com. We respond within 24 hours Monday–Friday. Include your order ID for faster help.